SMX Cybersecure Email incident

SMX Email Admin Portal Login experience degraded

Minor Resolved View vendor source →

SMX Cybersecure Email experienced a minor incident on April 26, 2021 affecting SMX Portal, lasting 21h 14m. The incident has been resolved; the full update timeline is below.

Started
Apr 26, 2021, 11:17 PM UTC
Resolved
Apr 27, 2021, 08:31 PM UTC
Duration
21h 14m
Detected by Pingoru
Apr 26, 2021, 11:17 PM UTC

Affected components

SMX Portal

Update timeline

  1. identified Apr 26, 2021, 11:17 PM UTC

    There is a current issue with logging into the SMX Email admin portal via SSO. Our team are working on this to resolve this as soon as possible.

  2. monitoring Apr 27, 2021, 07:20 AM UTC

    A fix has been implemented and we are monitoring the service.

  3. monitoring Apr 27, 2021, 08:30 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 27, 2021, 08:31 PM UTC

    This incident has been resolved.