SMX Cybersecure Email incident

SMX Admin Portal missing mail logs

Minor Resolved View vendor source →

SMX Cybersecure Email experienced a minor incident on June 14, 2021 affecting SMX Portal, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Jun 14, 2021, 12:32 AM UTC
Resolved
Jun 15, 2021, 12:45 AM UTC
Duration
1d
Detected by Pingoru
Jun 14, 2021, 12:32 AM UTC

Affected components

SMX Portal

Update timeline

  1. monitoring Jun 14, 2021, 12:32 AM UTC

    Due to a log processing error, the SMX Admin Portal message search function may not include messages sent or received over the weekend. Quarantine search and release functions are also affected. The error has been corrected, and we are now re-processing the logs, which we expect to be completed later today.

  2. resolved Jun 15, 2021, 12:45 AM UTC

    This incident has been resolved.