SMX Cybersecure Email incident

Secure Email Gateway Disaster Recovery Testing - Wednesday 23/06/21

Minor Resolved View vendor source →

SMX Cybersecure Email experienced a minor incident on June 23, 2021 affecting Mail Filtering, lasting 5d 3h. The incident has been resolved; the full update timeline is below.

Started
Jun 23, 2021, 12:43 AM UTC
Resolved
Jun 28, 2021, 04:30 AM UTC
Duration
5d 3h
Detected by Pingoru
Jun 23, 2021, 12:43 AM UTC

Affected components

Mail Filtering

Update timeline

  1. investigating Jun 23, 2021, 12:43 AM UTC

    Due to unforeseen side effect of the change, todays change was rolled back. Some customers may experience a slowdown of mail which will clear over the next few hours.

  2. monitoring Jun 23, 2021, 12:44 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 28, 2021, 04:30 AM UTC

    This incident has been resolved.