SMX Cybersecure Email incident

SMX Portal: Delayed Mail Search and Reporting

Notice Resolved View vendor source →

SMX Cybersecure Email experienced a notice incident on November 30, 2021 affecting SMX Portal, lasting 3h 11m. The incident has been resolved; the full update timeline is below.

Started
Nov 30, 2021, 06:39 PM UTC
Resolved
Nov 30, 2021, 09:50 PM UTC
Duration
3h 11m
Detected by Pingoru
Nov 30, 2021, 06:39 PM UTC

Affected components

SMX Portal

Update timeline

  1. investigating Nov 30, 2021, 06:39 PM UTC

    We are investigating delays to message search and reporting in the SMX portal. Mail flow is not affected.

  2. identified Nov 30, 2021, 07:25 PM UTC

    The reported problems are due to a database performance problem, which we have now resolved. Our log processing system is working through the log backlog now, and is expected to bring mail search and reporting up to date within a couple of hours.

  3. resolved Nov 30, 2021, 09:50 PM UTC

    This incident is now fully resolved. Mail log processing has caught up and the SMX portal search and reports will reflect current status. We apologise for any inconvenience caused.