SMX Cybersecure Email incident

Issue sending out to *.nz domains.

Notice Resolved View vendor source →

SMX Cybersecure Email experienced a notice incident on May 30, 2023 affecting Mail Filtering, lasting 19h 9m. The incident has been resolved; the full update timeline is below.

Started
May 30, 2023, 01:38 AM UTC
Resolved
May 30, 2023, 08:47 PM UTC
Duration
19h 9m
Detected by Pingoru
May 30, 2023, 01:38 AM UTC

Affected components

Mail Filtering

Update timeline

  1. monitoring May 30, 2023, 01:38 AM UTC

    Some customers maybe experiencing an issue sending out to *.nz domains. This is an issue which has impacted all New Zealand internet users and has been identified by Internet NZ last night at about 10:45pm . SMX has cleared the cache of the SMX DNS servers to help customers pick up the correct DNS entries faster. For further information and advise on this issue please see https://status.internetnz.nz/ Please contact SMX support if you need further assistance with this issue.

  2. resolved May 30, 2023, 08:47 PM UTC

    This incident has been resolved.