SMX Cybersecure Email incident

SMX Portal mail search and reports delivery

Minor Resolved View vendor source →

SMX Cybersecure Email experienced a minor incident on July 27, 2023 affecting SMX Portal, lasting 2h 27m. The incident has been resolved; the full update timeline is below.

Started
Jul 27, 2023, 08:21 PM UTC
Resolved
Jul 27, 2023, 10:48 PM UTC
Duration
2h 27m
Detected by Pingoru
Jul 27, 2023, 08:21 PM UTC

Affected components

SMX Portal

Update timeline

  1. investigating Jul 27, 2023, 08:21 PM UTC

    There is currently an issue with the SMX portal mail search and the delivery of reports . We are investigating and will update this once more information is known.

  2. monitoring Jul 27, 2023, 10:07 PM UTC

    The SMX portal mail search is working now and reports are starting to come through.

  3. resolved Jul 27, 2023, 10:48 PM UTC

    This issue has been resolved now. Thank you for your patience and we apologise for any inconvenience caused.