SMX Cybersecure Email incident

Sending to Australian domain names

Minor Resolved View vendor source →

SMX Cybersecure Email experienced a minor incident on September 18, 2023 affecting Mail Filtering, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2023, 12:48 AM UTC
Resolved
Sep 18, 2023, 01:10 AM UTC
Duration
21m
Detected by Pingoru
Sep 18, 2023, 12:48 AM UTC

Affected components

Mail Filtering

Update timeline

  1. investigating Sep 18, 2023, 12:48 AM UTC

    Some customers maybe experiencing issues sending to Australian domain names , we are investigating this at present and we will update you once we have more information.

  2. resolved Sep 18, 2023, 01:10 AM UTC

    This issue has now been resolved , if any rejected emails are sent again they should go through fine now.