SMX Cybersecure Email incident

Issues sending to NZ domains

Minor Resolved View vendor source →

SMX Cybersecure Email experienced a minor incident on September 28, 2023 affecting Mail Filtering, lasting 5h 35m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2023, 10:10 PM UTC
Resolved
Sep 29, 2023, 03:46 AM UTC
Duration
5h 35m
Detected by Pingoru
Sep 28, 2023, 10:10 PM UTC

Affected components

Mail Filtering

Update timeline

  1. identified Sep 28, 2023, 10:10 PM UTC

    There is a current issue sending to some New Zealand domains due to some external providers who are experiencing issue with their DNS set up. Once we are aware of any updates to this issue we will inform you via this page.

  2. resolved Sep 29, 2023, 03:46 AM UTC

    This issue has now been resolved. If any rejected emails are sent again now they should go through fine.