SMX Cybersecure Email incident

SMX admin portal not displaying inbound or outbound mail logs

Major Resolved View vendor source →

SMX Cybersecure Email experienced a major incident on September 4, 2024 affecting SMX Portal, lasting 1h 57m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2024, 08:35 PM UTC
Resolved
Sep 04, 2024, 10:33 PM UTC
Duration
1h 57m
Detected by Pingoru
Sep 04, 2024, 08:35 PM UTC

Affected components

SMX Portal

Update timeline

  1. investigating Sep 04, 2024, 08:35 PM UTC

    We are aware of an issue where mail search data is not populating in the SMX admin portal. We are investigating a fix and will provide updates as they come to hand

  2. investigating Sep 04, 2024, 09:14 PM UTC

    We are continuing to investigate this issue, we can however confirm that mail flow, Smart Rules, and any policy sets are unaffected. The issue seems to be limited to how data is being displayed.

  3. monitoring Sep 04, 2024, 10:18 PM UTC

    We have restarted some services at the back end, and both inbound and outbound mail search now displays the expected data. We will continue to monitor.

  4. resolved Sep 04, 2024, 10:33 PM UTC

    This incident is now resolved