SMX Cybersecure Email incident

Increase in False Positives

Minor Resolved View vendor source →

SMX Cybersecure Email experienced a minor incident on August 5, 2025 affecting Mail Filtering, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2025, 10:59 PM UTC
Resolved
Aug 05, 2025, 11:24 PM UTC
Duration
24m
Detected by Pingoru
Aug 05, 2025, 10:59 PM UTC

Affected components

Mail Filtering

Update timeline

  1. identified Aug 05, 2025, 10:59 PM UTC

    We are currently seeing an increase in false positive issues due to a misclassification of emails with one of our scanning engines, we are currently working to resolve this issue as soon as possible. For any urgent emails you can add a temporary whitelist in the SMX email admin portal. Further updates to this issue will given as soon as they are known.

  2. resolved Aug 05, 2025, 11:24 PM UTC

    This issue has now been resolved and any rejected emails can be sent again now. We apologise for any inconvenience caused .