SMX Cybersecure Email Outage History
SMX Cybersecure Email is up right nowPingoru has recorded 50 incidents for SMX Cybersecure Email: 3 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 1 of 720 (0%) |
| May 2026 | 1 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 519 (0%) |
Incidents, newest first
Major May 16, 2026 Outbound email flow degraded service. –
Started May 16, 2026, 12:00 PM UTC· resolved May 16, 2026, 12:00 PM UTC
- resolved May 18, 2026, 12:08 AM UTC
Between 12:00 am and 1:30am Microsoft experienced issues with their Azure network which affected the routing of traffic to some domains hosted on Azure. This would have impacted outbound email flow during this period. This was resolved at just after 1:30am on Sunday morning .
Minor April 28, 2026 SMX email admin portal logs 51m SMX Portal
Started Apr 28, 2026, 08:48 PM UTC· resolved Apr 28, 2026, 09:40 PM UTC
- identified Apr 28, 2026, 08:48 PM UTC
We are currently aware of an issue where the logs in the SMX email admin portal are not displaying at present. Mail flow is not impacted . We are investigating this issue at present and we will update you once we have further information.
- resolved Apr 28, 2026, 09:40 PM UTC
This issue has now been resolved , thank you for your patience.
Notice March 29, 2026 Quarantine Self Release Emails –
Started Mar 29, 2026, 10:00 PM UTC· resolved Mar 29, 2026, 10:00 PM UTC
- resolved Mar 30, 2026, 03:05 AM UTC
Adjustment to the Quarantine Self-Release notification emails: You may notice that the SMX logo has been removed from the top of the quarantine self release emails . We found that the logo was not rendering correctly for users on Microsoft Outlook, causing display issues. To ensure the email remains clean, readable, and consistent across all platforms and devices, we have decided to remove the SMX logo from the top of all QSR emails. All links and functionality within the email remain exactly the same.
Minor August 5, 2025 Increase in False Positives 24m Mail Filtering
Started Aug 05, 2025, 10:59 PM UTC· resolved Aug 05, 2025, 11:24 PM UTC
- identified Aug 05, 2025, 10:59 PM UTC
We are currently seeing an increase in false positive issues due to a misclassification of emails with one of our scanning engines, we are currently working to resolve this issue as soon as possible. For any urgent emails you can add a temporary whitelist in the SMX email admin portal. Further updates to this issue will given as soon as they are known.
- resolved Aug 05, 2025, 11:24 PM UTC
This issue has now been resolved and any rejected emails can be sent again now. We apologise for any inconvenience caused .
Major June 6, 2025 SMX email admin portal 1h 2m SMX Portal
Started Jun 06, 2025, 02:25 AM UTC· resolved Jun 06, 2025, 03:27 AM UTC
- identified Jun 06, 2025, 02:25 AM UTC
At present there is an issue where users are not able to log into the SMX email admin portal. We are currently working on this issue to resolve this as soon as possible. Further updates regarding this will posted to this status page once they are known.
- resolved Jun 06, 2025, 03:27 AM UTC
This incident is now resolved.
Minor May 22, 2025 Microsoft Office 365 emails queued 3h 21m Mail Filtering
Started May 22, 2025, 05:39 AM UTC· resolved May 22, 2025, 09:01 AM UTC
- identified May 22, 2025, 05:39 AM UTC
Some customers who are using Office 365 with SMX may see their emails queuing at present. This has been raised with Microsoft who have advised there is an issue at present with the Office 365 server. They are working to resolve this as soon as possible. Further updates and information will be posted here once they become available.
- resolved May 22, 2025, 09:01 AM UTC
This issue has now been resolved and queued emails will have been delivered.