SmugMug incident

Uploads processing slowly, image loading intermittently slow

Minor Resolved View vendor source →

SmugMug experienced a minor incident on September 17, 2020 affecting Photos/Videos and Uploads, lasting 4h 50m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2020, 04:22 AM UTC
Resolved
Sep 17, 2020, 09:13 AM UTC
Duration
4h 50m
Detected by Pingoru
Sep 17, 2020, 04:22 AM UTC

Affected components

Photos/VideosUploads

Update timeline

  1. investigating Sep 17, 2020, 04:22 AM UTC

    Uploads are processing slowly, and some images are loading slowly. Our team is working on a fix.

  2. monitoring Sep 17, 2020, 04:47 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 17, 2020, 09:13 AM UTC

    This incident has been resolved.