SmugMug incident

Site unavailable

Critical Resolved View vendor source →

SmugMug experienced a critical incident on December 1, 2021 affecting Web and Photos/Videos and 1 more component, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Dec 01, 2021, 11:52 PM UTC
Resolved
Dec 02, 2021, 12:02 AM UTC
Duration
10m
Detected by Pingoru
Dec 01, 2021, 11:52 PM UTC

Affected components

WebPhotos/VideosSearch

Update timeline

  1. investigating Dec 01, 2021, 11:52 PM UTC

    We’re sorry! SmugMug is temporarily unavailable, and our ops team is working on a fix. We’ll be back ASAP.

  2. resolved Dec 02, 2021, 12:02 AM UTC

    We have identified the cause of the incident and changes have been put in place to restore normal service.