SmugMug incident

Help pages loading intermittently

Major Resolved View vendor source →

SmugMug experienced a major incident on November 26, 2022 affecting Support & Help Pages, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2022, 08:23 PM UTC
Resolved
Nov 26, 2022, 10:47 PM UTC
Duration
2h 23m
Detected by Pingoru
Nov 26, 2022, 08:23 PM UTC

Affected components

Support & Help Pages

Update timeline

  1. identified Nov 26, 2022, 08:23 PM UTC

    Our help/support pages are loading intermittently. You may need to wait and reload to view help pages. Our knowledge base service provider is on the case.

  2. resolved Nov 26, 2022, 10:47 PM UTC

    This incident has been resolved.