SmugMug incident

Uploads processing slowly, images loading intermittently

Critical Resolved View vendor source →

SmugMug experienced a critical incident on November 6, 2023 affecting Photos/Videos and Uploads, lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2023, 01:59 PM UTC
Resolved
Nov 06, 2023, 03:47 PM UTC
Duration
1h 48m
Detected by Pingoru
Nov 06, 2023, 01:59 PM UTC

Affected components

Photos/VideosUploads

Update timeline

  1. identified Nov 06, 2023, 01:59 PM UTC

    Uploads are processing slowly and images are loading intermittently. Our team is working on a fix.

  2. monitoring Nov 06, 2023, 03:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 06, 2023, 03:47 PM UTC

    This incident has been resolved.