SmugMug experienced a minor incident on January 15, 2024, lasting 3d 2h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jan 15, 2024, 05:39 PM UTC
Stats are processing slowly. Our engineers are investigating this issue.
- identified Jan 15, 2024, 06:20 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jan 15, 2024, 07:42 PM UTC
Our stats are now filling in for previous days. We'll provide another update tonight with a progress report.
- identified Jan 16, 2024, 09:27 AM UTC
Stats from previous days are about halfway through processing and should be fully back to normal later today (Tuesday 1/16).
- identified Jan 17, 2024, 11:13 PM UTC
The backlog has not processed as fast as expected; there remains about 36 hours worth of catch up to go. Stats should be fully back to normal by midday Friday.
- resolved Jan 18, 2024, 08:03 PM UTC
This incident has been resolved. Stats are within 24 hours of real-time.