SmugMug incident

Some Source images not processing

Major Resolved View vendor source →

SmugMug experienced a major incident on February 7, 2024 affecting Web and Photos/Videos and 1 more component, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Feb 07, 2024, 09:19 PM UTC
Resolved
Feb 07, 2024, 10:44 PM UTC
Duration
1h 24m
Detected by Pingoru
Feb 07, 2024, 09:19 PM UTC

Affected components

WebPhotos/VideosUploads

Update timeline

  1. investigating Feb 07, 2024, 09:19 PM UTC

    We are currently investigating this issue.

  2. identified Feb 07, 2024, 09:56 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Feb 07, 2024, 10:44 PM UTC

    This incident has been resolved.