SmugMug experienced a notice incident on July 24, 2024 affecting Uploads, lasting 3h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Uploads
Update timeline
- investigating Jul 24, 2024, 09:13 PM UTC
Uploads are processing slowly. Our team is working on a fix.
- identified Jul 24, 2024, 11:48 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 25, 2024, 12:26 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 25, 2024, 12:27 AM UTC
The fix has proven to be working and accepted uploads have been processing rapidly, we are just waiting for all queues to drain.
- resolved Jul 25, 2024, 12:32 AM UTC
All uploaded images have now been processed.