SMTP2GO incident

Delay in email events showing on the Activity page - AU region

Minor Resolved View vendor source →

SMTP2GO experienced a minor incident on October 21, 2025 affecting Member Dashboard, lasting 10h 16m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2025, 02:04 AM UTC
Resolved
Oct 21, 2025, 12:20 PM UTC
Duration
10h 16m
Detected by Pingoru
Oct 21, 2025, 02:04 AM UTC

Affected components

Member Dashboard

Update timeline

  1. identified Oct 21, 2025, 02:04 AM UTC

    We are currently investigating a reporting delay that may affect some users in the AU region. Please note that email delivery is unaffected and messages are sending successfully. However, emails on your Activity reporting page may be temporarily stuck at the "Processed" status, even though they have already been delivered to the recipient. Our team is actively working on a fix for this delay in reporting events and is closely monitoring the results.

  2. monitoring Oct 21, 2025, 03:00 AM UTC

    The backlog of delayed reporting events is now clearing, and we are continuing to monitor the system closely.

  3. resolved Oct 21, 2025, 12:20 PM UTC

    This incident has been resolved.