Smile.io incident

The issue is now resolved.

Minor Resolved
Started
Mar 30, 2026, 04:03 AM UTC
Resolved
Mar 30, 2026, 04:54 AM UTC
Duration
51m
Detected by Pingoru
Mar 30, 2026, 04:03 AM UTC

Affected components

Smile UI (Panel and Launcher)Smile AdminLoyalty Points BalanceLoyalty HubShow Points Earned on OrderRedeem PointsShow Points Customer Will EarnLoyalty Program (Shopify Point of Sale)Adjust Points BalanceRedeem PointsLoyalty Program

Update timeline

  1. investigating Mar 30, 2026, 04:03 AM UTC

    Some shoppers are having trouble loading the panel and other pages from certain countries. We’ve already confirmed that these failures only affect specific countries and stores. Accessing the same stores from other countries loads the panel correctly. We suspect the issue is with our CDN. We are investigating the issue.

  2. identified Mar 30, 2026, 04:12 AM UTC

    We identified the issue.

  3. identified Mar 30, 2026, 04:28 AM UTC

    We identified the issue. And applying a fix, it has impacted some merchants logged in to Smile Admin Added components: Smile Admin

  4. identified Mar 30, 2026, 04:41 AM UTC

    We identified the issue.

  5. monitoring Mar 30, 2026, 04:49 AM UTC

    All systems should be operational now across all countries. We're monitoring to make sure there are no remaining issues with our CDN.

  6. resolved Mar 30, 2026, 04:54 AM UTC

    The issue is now resolved.

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