SmartPass incident

The SmartPass website was unavailable

Major Resolved View vendor source →

SmartPass experienced a major incident on March 13, 2025, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Mar 13, 2025, 01:34 PM UTC
Resolved
Mar 13, 2025, 01:50 PM UTC
Duration
16m
Detected by Pingoru
Mar 13, 2025, 01:34 PM UTC

Update timeline

  1. identified Mar 13, 2025, 01:34 PM UTC

    The SmartPass website was unavailable between 9:34 and 9:50 EDT this morning. We identified the changes that caused the issues and rolled back to a previous stable version of the web app..

  2. resolved Mar 13, 2025, 01:50 PM UTC

    This incident has been resolved..