smapOne incident

Problem with downloading single pdf reports via preview API routes

Minor Resolved View vendor source →

smapOne experienced a minor incident on January 23, 2025 affecting smapOne Platform, lasting 3d 21h. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2025, 03:39 PM UTC
Resolved
Jan 27, 2025, 12:57 PM UTC
Duration
3d 21h
Detected by Pingoru
Jan 23, 2025, 03:39 PM UTC

Affected components

smapOne Platform

Update timeline

  1. identified Jan 23, 2025, 03:39 PM UTC

    Who is affected? Automations that are downloading pdf reports for single data records via preview routes (like /Backend/preview/Smaps/[smapid]/Versions/[version]/Records/[recordid].Pdf) since 20.1.25 from 9:32 am Error behavior: Due to an internal change pdf is not recognized as a valid data record export format. Workaround: use /Backend/intern/Smaps/[smapid]/Versions/[version]/Data/[recordid].Pdf instead We are in the process of solving it as quickly as possible

  2. identified Jan 23, 2025, 03:58 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Jan 27, 2025, 12:57 PM UTC

    The issue has now been fixed, and the preview routes are functioning as expected.