smapOne experienced a major incident on February 21, 2025 affecting smapOne Platform, lasting 1h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 21, 2025, 08:42 AM UTC
We are currently investigate the problems.
- investigating Feb 21, 2025, 08:43 AM UTC
We are continuing to investigate this issue.
- investigating Feb 21, 2025, 08:48 AM UTC
We are continuing to investigate this issue.
- monitoring Feb 21, 2025, 09:49 AM UTC
We experienced a problem with emails and webhooks triggered from Data records: These notifications were not sent. What Happened? Our last release caused errors concerning tasks that are done in the background. What Have We Done? We rolled back to the version before and requeued all pending emails and webhooks. It will take a while to process all of them. We will inform you, when all are processed. What Should You Do? Please be patient. We will process all outstanding notifications. Contact: You can reach us anytime in the community or contact our support directly via email at [email protected]. We are here to assist you! Thank you once again for your understanding and patience.
- resolved Feb 21, 2025, 10:03 AM UTC
All pending emails and webhooks have been processed. If you experience further issues please contact our support at [email protected]