Skytap experienced a major incident on September 10, 2026 affecting APAC-2 x86 Compute, lasting 11h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 10, 2026, 02:51 AM UTC
We are investigating reports regarding an issue related to hosting services in our APAC-2 Region. We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
- identified Sep 10, 2026, 03:38 AM UTC
We have identified an issue related to hosting services in our APAC-2 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.
- identified Sep 10, 2026, 04:16 AM UTC
We have identified an issue related to hosting services in our APAC-2 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.
- identified Sep 10, 2026, 05:01 AM UTC
We have identified an issue related to hosting services in our APAC-2 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update once we have any change in this status.
- identified Sep 10, 2026, 12:59 PM UTC
We have identified an issue related to hosting services in our APAC-2 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update once we have any change in this status.
- resolved Sep 10, 2026, 01:53 PM UTC
The issue related to hosting services in our APAC-2 Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted This disruption may have resulted in some running Virtual Machines being returned to a powered off state. If you have a VM reporting an error or issue, please contact Kyndryl Cloud Uplift Support ([email protected]) for assistance.