Skydio Cloud incident

Marker hover menu failing to appear on map

Minor Resolved View vendor source →

Skydio Cloud experienced a minor incident on June 4, 2025 affecting Login / Authentication and Skydio Streaming and 1 more component, lasting 1d 16h. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2025, 09:38 PM UTC
Resolved
Jun 06, 2025, 02:01 PM UTC
Duration
1d 16h
Detected by Pingoru
Jun 04, 2025, 09:38 PM UTC

Affected components

Login / AuthenticationSkydio StreamingFleet ManagementMediaController and Mobile AppsIntegrations and APIs

Update timeline

  1. investigating Jun 04, 2025, 09:38 PM UTC

    We discovered an issue where non-DFR Remote Flight Deck users are unable to respond to custom marker by selecting them from the map. To workaround this, affected users can do one of the following options: 1. Select the custom marker from the list and click '"Fly Here"' from its detail card that pops up 2. Right click on map view near the custom marker and select "Fly here" We are investigating this issue and will push a resolution as quickly as possible.

  2. identified Jun 04, 2025, 11:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 05, 2025, 10:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 06, 2025, 02:01 PM UTC

    This incident has been resolved.