Skydio Cloud incident

X2 and S2 Dock and Drone Systems Offline

Minor Resolved View vendor source →

Skydio Cloud experienced a minor incident on September 5, 2025, lasting 2h 30m. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2025, 03:52 PM UTC
Resolved
Sep 05, 2025, 06:23 PM UTC
Duration
2h 30m
Detected by Pingoru
Sep 05, 2025, 03:52 PM UTC

Update timeline

  1. investigating Sep 05, 2025, 06:03 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 05, 2025, 06:22 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 05, 2025, 06:23 PM UTC

    At around 8:52am PT, some S2 and X2 devices were unable to communicate with a key system that allows them to show as online in cloud.skydio.com due to a sharp but brief increase in load on the system. This persisted until the system was restarted around 11:00am PT. Impacted devices will automatically reconnect within the next hour. If you have access to your device, performing a reboot will also bring it back online.