Skydio Cloud incident

Update showing Limited Operation and Unsupported SW Version

Notice Resolved View vendor source →

Skydio Cloud experienced a notice incident on May 12, 2026 affecting Fleet Management, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2026, 08:53 PM UTC
Resolved
May 12, 2026, 09:02 PM UTC
Duration
8m
Detected by Pingoru
May 12, 2026, 08:53 PM UTC

Affected components

Fleet Management

Update timeline

  1. identified May 12, 2026, 08:53 PM UTC

    Customers who updated to Cayley Minor Hotfix 2 are reporting seeing a UI bug displaying "Limited Operation" and "Unsupported SW Version." This is incorrect. The software is supported. The team has identified the issue and is deploying a fix.

  2. resolved May 12, 2026, 09:02 PM UTC

    After updating to Cayley Minor Hotfix 2, customers should no longer see "Unsupported SW Version." We are adding extra safeguards into our SW roll out process to ensure this does not happen again.