SKULabs incident

Shopify Admin not loading correctly for some stores

Minor Resolved View vendor source →

SKULabs experienced a minor incident on January 11, 2022 affecting Shopify Admin, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Jan 11, 2022, 11:18 PM UTC
Resolved
Jan 12, 2022, 12:41 AM UTC
Duration
1h 22m
Detected by Pingoru
Jan 11, 2022, 11:18 PM UTC

Affected components

Shopify Admin

Update timeline

  1. investigating Jan 11, 2022, 11:18 PM UTC

    Shopify is reporting an error on their end that some merchants are currently unable to access parts of their Shopify Admin and that their team is investigating. This may affect using certain features of SKULabs and we are currently monitoring the situation. You can follow Shopify's status page for more information at https://www.shopifystatus.com/incidents or sign up for text/call/email updates at https://skulabs.statuspage.io/

  2. identified Jan 11, 2022, 11:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jan 11, 2022, 11:30 PM UTC

    Admins are not loading correctly for some stores this also includes checkouts What happened? Some merchants are currently unable to access their Shopify Admin or checkout. We are investigating and will keep you updated. The Shopify POS app may also be seeing some errors.

  4. resolved Jan 12, 2022, 12:41 AM UTC

    This issue has been reported to be resolved.