SKULabs incident
Reports of Issues - Auto-deduct automation not deducting
SKULabs experienced a major incident on February 1, 2024 affecting SKULabs App, lasting 5d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 01, 2024, 10:25 PM UTC
We have received reports of issues of orders not auto-deducting. Please, make sure to check your Shipped orders for orders with the tag Auto-deduct, if there is no shipment associated with the order, proceed with the Bulk Stock deduction action. See more here: https://help.skulabs.com/en/articles/4365441-how-to-bulk-deduct-stock-on-orders
- monitoring Feb 01, 2024, 10:44 PM UTC
The team identified the issue and they are working on a fix. No further actions are needed.
- monitoring Feb 02, 2024, 06:36 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 07, 2024, 04:19 PM UTC
This incident is resolved. Please, check your shipped orders to make sure that all orders with Auto-deduct tags are correctly deducted. Reach out to the team in case you see any un-deducted orders.