SKULabs experienced a minor incident on April 29, 2024 affecting SKULabs Sync and Shopping Cart and Marketplace Integrations, lasting 1d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 29, 2024, 01:43 PM UTC
Amazon is reporting high error rates for the below services, which will impact sync services in SKULabs. - Fulfillment Inventory - Fulfillment Outbound Shipment - Merchant Fulfillment - Orders See more here: http://status.mws.amazon.com/
- resolved Apr 30, 2024, 08:44 PM UTC
We identified 0.65% of Amazon syncs were failing over the last 7 days. After investigating, we decided to optimize our use of rate limits making Amazon sync faster while at the same time increasing stability of sync. We aim to have all orders imported within Amazon's minimum of 2 minutes up to 20 minutes. If you see delays larger than this within an order's activity log, let us know and we can work together to eliminate such delays. At the same time, we took the opportunity to make use of higher rate limits offered to some sellers by Amazon. These are called dynamic rate limits and are offered based on your business dynamics automatically by Amazon. SKULabs now reads and makes use of these increased rate limits.