SKULabs experienced a notice incident on May 18, 2026 affecting SKULabs Printing, lasting 3h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 18, 2026, 05:59 PM UTC
We've received reports or have automatically detected a spike of errors and are investigating. You can sign up for text/call/email updates at https://skulabs.statuspage.io/
- identified May 18, 2026, 06:04 PM UTC
https://www.printnode.com/en/status "Mon 2026-05-18 17:49:03 UTC: Intermittent connectivity for some users. Our monitoring systems show that some users have experienced connectivity issues in the last 15 minutes. We have not made any changes and are not aware of any faults in our systems so at the moment we believe this is an external internet connectivity disruption." You can sign up for text/call/email updates at https://skulabs.statuspage.io/
- identified May 18, 2026, 06:27 PM UTC
https://www.printnode.com/en/status: "Mon 2026-05-18 18:23:42 UTC: Data centre failover in progress. Our primary DC is experiencing a network issue which is interrupting PrintNode service for a significant subset of our users, so we are failing over to our alternate DC. We expect normal service to be resumed soon. 17:49:03 UTC: Intermittent connectivity for some users. Our monitoring systems show that some users have experienced connectivity issues in the last 15 minutes. We have not made any changes and are not aware of any faults in our systems so at the moment we believe this is an external internet connectivity disruption." --- You can sign up for text/call/email updates at https://skulabs.statuspage.io/ As a workaround to avoid interruption; you can disable "skip" printing prompts or change user defaults in Settings > Printing tab to print directly to PDF/HTML.
- monitoring May 18, 2026, 07:58 PM UTC
Printnode service has been returned to nominal operations and we are monitoring: https://www.printnode.com/en/status "Mon 2026-05-18 19:08:44 UTC: Normal service restored. Normal service has been restored. Since we have switched the DC from which our services are running, the IP addresses of our servers have changed. If you experience any connectivity issues please try clearing DNS caches. We are continuing to monitor the situation closely."
- resolved May 18, 2026, 09:04 PM UTC
This incident has been resolved.