Skio incident

Problems accessing Skio Dashboard and Customer Portal

Major Resolved View vendor source →

Skio experienced a major incident on March 22, 2023 affecting Skio Customer Portal and Skio Merchant Portal, lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Mar 22, 2023, 06:50 PM UTC
Resolved
Mar 22, 2023, 07:00 PM UTC
Duration
9m
Detected by Pingoru
Mar 22, 2023, 06:50 PM UTC

Affected components

Skio Customer PortalSkio Merchant Portal

Update timeline

  1. investigating Mar 22, 2023, 06:50 PM UTC

    Merchants and customers may experience problems while attempting to access the merchant dashboard and customer portal. Our team is currently investigating.

  2. investigating Mar 22, 2023, 06:51 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 22, 2023, 07:11 PM UTC

    Our engineering team isolated the issue and this incident has been resolved.