Skio incident

Customers are unable to view the customer portal

Critical Resolved View vendor source →

Skio experienced a critical incident on August 9, 2023 affecting Skio Customer Portal, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Aug 09, 2023, 09:19 PM UTC
Resolved
Aug 09, 2023, 09:33 PM UTC
Duration
14m
Detected by Pingoru
Aug 09, 2023, 09:19 PM UTC

Affected components

Skio Customer Portal

Update timeline

  1. identified Aug 09, 2023, 09:19 PM UTC

    We've identified an issue that prevents the customer portal from loading correctly. We're actively working to resolve this with urgent priority.

  2. resolved Aug 09, 2023, 09:33 PM UTC

    This issue has been resolved and access to the customer portal has been fully restored.