Skio incident

Skio merchant dashboard is experiencing difficulties.

Critical Resolved View vendor source →

Skio experienced a critical incident on November 6, 2023 affecting Skio Customer Portal and Skio Merchant Portal, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2023, 05:29 PM UTC
Resolved
Nov 06, 2023, 06:31 PM UTC
Duration
1h 1m
Detected by Pingoru
Nov 06, 2023, 05:29 PM UTC

Affected components

Skio Customer PortalSkio Merchant Portal

Update timeline

  1. investigating Nov 06, 2023, 05:29 PM UTC

    Our team is investigating an issue that is affecting the Skio Merchant Dashboard. We'll post further updates here as we continue to work on this incident.

  2. investigating Nov 06, 2023, 05:55 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 06, 2023, 05:56 PM UTC

    We are continuing to investigate this issue that is degrading the customer portal and the merchant dashboard.

  4. resolved Nov 06, 2023, 06:31 PM UTC

    Our team has resolved this incident and all platforms are fully functional again.