Skio incident

Skio Merchant Portal Unavailable

Critical Resolved View vendor source →

Skio experienced a critical incident on April 5, 2024 affecting Skio Customer Portal and Skio Merchant Portal, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Apr 05, 2024, 07:32 PM UTC
Resolved
Apr 05, 2024, 07:51 PM UTC
Duration
18m
Detected by Pingoru
Apr 05, 2024, 07:32 PM UTC

Affected components

Skio Customer PortalSkio Merchant Portal

Update timeline

  1. investigating Apr 05, 2024, 07:32 PM UTC

    We are currently investigating an issue with the Skio Merchant Portal being unavailable.

  2. monitoring Apr 05, 2024, 07:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Apr 05, 2024, 07:36 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 05, 2024, 07:51 PM UTC

    There was a brief issue affecting accessing the Skio Merchant Portal and Skio Customer Portal, which has now been resolved.