Skio incident

Skio Dashboard Login issue

Major Resolved View vendor source →

Skio experienced a major incident on September 27, 2024 affecting Skio Customer Portal and Skio Merchant Portal, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Sep 27, 2024, 01:21 PM UTC
Resolved
Sep 27, 2024, 03:19 PM UTC
Duration
1h 58m
Detected by Pingoru
Sep 27, 2024, 01:21 PM UTC

Affected components

Skio Customer PortalSkio Merchant Portal

Update timeline

  1. investigating Sep 27, 2024, 01:21 PM UTC

    We are currently investigating an issue which is preventing some customers from logging into their portals and causing some slowness.

  2. investigating Sep 27, 2024, 01:43 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 27, 2024, 01:44 PM UTC

    We have implemented a fix and are monitoring the resolution.

  4. resolved Sep 27, 2024, 03:19 PM UTC

    This incident has been resolved.