Skio incident

Merchant Dashboard is slow to respond

Major Resolved View vendor source →

Skio experienced a major incident on January 15, 2025 affecting Skio Merchant Portal, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2025, 10:46 PM UTC
Resolved
Jan 15, 2025, 11:50 PM UTC
Duration
1h 4m
Detected by Pingoru
Jan 15, 2025, 10:46 PM UTC

Affected components

Skio Merchant Portal

Update timeline

  1. investigating Jan 15, 2025, 10:46 PM UTC

    We are currently investigating an issue that is causing the Merchant Dashboard to respond sluggishly, lag, and occasionally crash altogether.

  2. identified Jan 15, 2025, 11:18 PM UTC

    We're making the necessary changes to prevent this from happening further.

  3. monitoring Jan 15, 2025, 11:35 PM UTC

    This issue is resolved and we're monitoring to confirm.

  4. resolved Jan 15, 2025, 11:50 PM UTC

    This incident has been resolved.