Skio experienced a critical incident on February 11, 2025 affecting Skio Customer Portal, lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
Skio Customer Portal
Update timeline
- investigating Feb 11, 2025, 12:46 PM UTC
We are currently investigating an issue with Customer Portal logins. At this time some of your customers may have difficulty logging into the Portal. As a work around they can reach out to you to request a direct login link (Magic Link). Please reach out to our Support team ([email protected]) for further assistance while we investigate and resolve this issue.
- monitoring Feb 11, 2025, 01:02 PM UTC
A fix has been implemented and we are monitoring to ensure full resolution.
- resolved Feb 11, 2025, 01:16 PM UTC
The customer portal login issue has been fully resolved, and customers can now log into their Skio accounts without issue.