Skio incident

Skio Merchant Dashboard is inaccessible.

Critical Resolved View vendor source →

Skio experienced a critical incident on February 20, 2025 affecting Skio Customer Portal and Skio Merchant Portal, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Feb 20, 2025, 12:06 AM UTC
Resolved
Feb 20, 2025, 12:30 AM UTC
Duration
24m
Detected by Pingoru
Feb 20, 2025, 12:06 AM UTC

Affected components

Skio Customer PortalSkio Merchant Portal

Update timeline

  1. investigating Feb 20, 2025, 12:06 AM UTC

    Our team is currently investigating an issue that is preventing Skio's merchant dashboard, and customer portal from loading.

  2. monitoring Feb 20, 2025, 12:13 AM UTC

    Our team has implemented a fix for this behavior and Skio is working as expected now. We'll continue to monitor the fix.

  3. monitoring Feb 20, 2025, 12:15 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Feb 20, 2025, 12:30 AM UTC

    This issue is resolved and all of Skio is fully operational again.