Skio incident

Analytics - Performance Dashboard not showing accurate Subscription Revenue

Minor Resolved View vendor source →

Skio experienced a minor incident on March 4, 2025 affecting Skio Merchant Portal, lasting 10h 6m. The incident has been resolved; the full update timeline is below.

Started
Mar 04, 2025, 01:12 PM UTC
Resolved
Mar 04, 2025, 11:19 PM UTC
Duration
10h 6m
Detected by Pingoru
Mar 04, 2025, 01:12 PM UTC

Affected components

Skio Merchant Portal

Update timeline

  1. investigating Mar 04, 2025, 01:12 PM UTC

    We are investigating an issue causing the Subscription Revenue and possibly other related metrics to show incorrectly for some merchants.

  2. monitoring Mar 04, 2025, 04:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 04, 2025, 11:19 PM UTC

    This incident has been resolved.