Skio experienced a critical incident on March 8, 2025 affecting Skio Customer Portal and Skio Merchant Portal, lasting 5h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Skio Customer PortalSkio Merchant Portal
Update timeline
- investigating Mar 08, 2025, 01:34 PM UTC
We are currently investigating an issue which prevents the Skio dashboard from resolving, and results in a spinning loading wheel.
- investigating Mar 08, 2025, 01:37 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 08, 2025, 02:09 PM UTC
A fix has been implemented and the Skio merchant dashboard is back up and running. New subscription orders which went through checkout are processed correctly but will be delayed to show up in Skio.
- resolved Mar 08, 2025, 07:18 PM UTC
This issue is fully resolved and all created subscriptions are in Skio.