Skio incident

Journeys not processing on some subscriptions.

Major Resolved View vendor source →

Skio experienced a major incident on March 19, 2025 affecting Skio Charge Processing and Skio Customer Portal and 1 more component, lasting 19h 47m. The incident has been resolved; the full update timeline is below.

Started
Mar 19, 2025, 06:14 PM UTC
Resolved
Mar 20, 2025, 02:02 PM UTC
Duration
19h 47m
Detected by Pingoru
Mar 19, 2025, 06:14 PM UTC

Affected components

Skio Charge ProcessingSkio Customer PortalSkio Merchant Portal

Update timeline

  1. investigating Mar 19, 2025, 06:14 PM UTC

    We are currently investigating an issue where some subscriptions are not being updated when using the Delay Journey option.

  2. investigating Mar 19, 2025, 06:17 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 19, 2025, 10:31 PM UTC

    A fix has been implemented and we're monitoring the results.

  4. resolved Mar 20, 2025, 02:02 PM UTC

    This issue has been resolved.