Skio incident
Skio Merchant Dashboard & Customer Portal are experiencing slow loading times
Skio experienced a minor incident on April 9, 2025 affecting Skio Customer Portal and Skio Merchant Portal, lasting 3h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 09, 2025, 02:31 PM UTC
We're investigating an issue that is causing the Merchant Dashboard to load and respond slower than usual.
- identified Apr 09, 2025, 03:36 PM UTC
Our team has identified the issue and is working to resolve it as swiftly as possible.
- monitoring Apr 09, 2025, 03:45 PM UTC
We’ve implemented a fix and are monitoring to confirm resolution!
- identified Apr 09, 2025, 04:23 PM UTC
We are continuing to work on the slow loading issue as the fix did not completely resolve the behavior.
- monitoring Apr 09, 2025, 04:32 PM UTC
We've deployed a fix for the slow loading issues affecting the merchant dashboard and customer portal. We're actively monitoring to ensure the issue is fully resolved.
- resolved Apr 09, 2025, 05:47 PM UTC
Our team has confirmed the fix that was put in place. The Merchant Dashboard and Customer Portal should be operating as normal now!