Skio experienced a notice incident on May 14, 2025 affecting Skio Customer Portal and Skio Merchant Portal, lasting 2h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 14, 2025, 03:06 PM UTC
Some merchants and customers may experience slowness when attempting to log in or navigate the Skio Merchant Portal and Customer Portal. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.
- investigating May 14, 2025, 03:45 PM UTC
We are continuing to investigate this issue.
- monitoring May 14, 2025, 04:32 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 14, 2025, 04:59 PM UTC
Monitoring - A fix has been implemented for the Merchant Dashboard and Customer Portal issue that prevented them from loading. We are monitoring the results. The root cause of the incident was related to instability in our underlying database hosting infrastructure.
- resolved May 14, 2025, 05:57 PM UTC
The incident affecting the Merchant Dashboard and the Customer Portal has been resolved.