Skio experienced a major incident on May 16, 2025 affecting Skio Customer Portal and Skio Merchant Portal and 1 more component, lasting 9h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Skio Customer PortalSkio Merchant PortalSkio API
Update timeline
- investigating May 16, 2025, 09:02 AM UTC
We are currently investigating an app-wide outage that is preventing merchants from logging into Skio as well as customers' ability to log into Skio. Thank you for your patience while we investigate and identify the issue and push a resolution. We will update this page as we progress.
- monitoring May 16, 2025, 09:21 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 16, 2025, 06:29 PM UTC
This incident has been resolved.