Skilljar incident

Degraded Performance - Student Merge Tool Error

Skilljar experienced a minor incident on January 23, 2024 affecting Admin Dashboard, lasting 6h 35m. The incident has been resolved; the full update timeline is below.

Started: Jan 23, 2024, 06:13 PM UTC
Resolved: Jan 24, 2024, 12:49 AM UTC
Duration: 6h 35m
Detected by Pingoru: Jan 23, 2024, 06:13 PM UTC

Affected components

Admin Dashboard

Update timeline

identified Jan 23, 2024, 06:13 PM UTC

We've successfully identified the issue impacting the student merge tool. When attempting to merge a student the page will intermittently error. Our engineering team is actively working on a resolution, and we'll keep you informed with regular updates on the status page. Thank you for your understanding as we work towards a fix.
monitoring Jan 24, 2024, 12:35 AM UTC

A fix has been implemented for the identified issue impacting the student merge tool, our team has entered the monitoring phase. We are actively observing the system to ensure stability. Regular updates on the monitoring progress will be provided on the status page. Thank you for your continued patience.
resolved Jan 24, 2024, 12:49 AM UTC

The identified issue with the student merge tool has been resolved, and services are now operating smoothly. We appreciate your understanding and thank you for your patience.