Skilljar experienced a minor incident on July 30, 2024 affecting Course Platform, lasting 4h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 30, 2024, 10:12 PM UTC
We're aware of the ongoing issue with loading the learner experience, and our engineering team is actively investigating. We are working diligently to uncover the root cause and restore services. We will update the status page as soon as we have identified the issue. Thank you for your patience and understanding as we address this matter.
- identified Jul 30, 2024, 10:54 PM UTC
We've successfully identified the issue impacting load times on the learner experience. Our engineering team is actively working on a resolution, and we'll keep you informed with regular updates on the status page. Thank you for your understanding as we work towards a fix.
- monitoring Jul 30, 2024, 11:41 PM UTC
We are significantly impacted by service issues from our upstream cloud service provider, AWS in US-east-1. We are actively observing the system to ensure stability. Regular updates on the monitoring progress will be provided on the status page. Thank you for your continued patience.
- monitoring Jul 31, 2024, 12:58 AM UTC
We are continuing to monitor the situation with our upstream cloud service provider, AWS in US-east-1, while they work to resolve the issue on their end. Regular updates on the monitoring progress will be provided on the status page.
- monitoring Jul 31, 2024, 01:43 AM UTC
We are observing that services are returning to normal operations, learner experience is no longer experiencing issues. We are continuing to monitor the situation with our upstream cloud service provider, AWS in US-east-1, while they work to resolve the issue on their end. They are anticipating 2-3 hours to fully resolve the issue. Regular updates on the monitoring progress will be provided on the status page.
- resolved Jul 31, 2024, 02:56 AM UTC
Degraded performance loading the learner experience has been resolved for the past hour, and services are now operating smoothly. We appreciate your understanding and thank you for your patience.