Skilljar experienced a major incident on September 23, 2024 affecting Course Platform, lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 23, 2024, 04:37 PM UTC
We're aware of the ongoing issue with playback issues on some video players some lesson types, and our engineering team is actively investigating. We are working diligently to uncover the root cause and restore services. We will update the status page as soon as we have identified the issue. Thank you for your patience and understanding as we address this matter.
- identified Sep 23, 2024, 05:04 PM UTC
The issue has been identified as an upstream provider where certain types of videos won't play properly on certain lesson types.
- monitoring Sep 23, 2024, 05:11 PM UTC
Our upstream provider has implemented a fix. Videos are playing as expected. We are continuing to monitor.
- resolved Sep 23, 2024, 05:56 PM UTC
This incident has been resolved.