Skilljar incident
Degraded Performance - Custom Course Registration Email Issue
Skilljar experienced a minor incident on October 2, 2024 affecting Course Platform, lasting 2h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 02, 2024, 04:59 PM UTC
We're aware of the ongoing issue with custom course registration emails not being sent, and our engineering team is actively investigating. We are working diligently to uncover the root cause and restore services. We will update the status page as soon as we have identified the issue. Thank you for your patience and understanding as we address this matter.
- identified Oct 02, 2024, 05:35 PM UTC
We've successfully identified the issue impacting custom course registration emails. Our engineering team is actively working on a resolution, and we'll keep you informed with regular updates on the status page. Thank you for your understanding as we work towards a fix.
- monitoring Oct 02, 2024, 07:28 PM UTC
A fix has been implemented for the identified issue impacting custom course registration emails, our team has entered the monitoring phase. We are actively observing the system to ensure stability. Regular updates on the monitoring progress will be provided on the status page. Thank you for your continued patience.
- resolved Oct 02, 2024, 07:56 PM UTC
The identified issue with custom course registration emails has been resolved, and services are now operating smoothly. We appreciate your understanding and thank you for your patience.