Skilljar incident
Degraded Performance - Slow Load Times on Learner Experience
Skilljar experienced a minor incident on October 7, 2024 affecting Course Platform, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 07, 2024, 04:21 AM UTC
We're aware of the ongoing issue with page load times on the learner experience, and our engineering team is actively investigating. We are working diligently to uncover the root cause and restore services. We will update the status page as soon as we have identified the issue. Thank you for your patience and understanding as we address this matter.
- monitoring Oct 07, 2024, 04:37 AM UTC
A fix has been implemented for the identified issue impacting page load times on the learner experience, our team has entered the monitoring phase. We are actively observing the system to ensure stability. Regular updates on the monitoring progress will be provided on the status page. Thank you for your continued patience.
- identified Oct 07, 2024, 04:58 AM UTC
The issue continues to arise and a fix is being implemented.
- monitoring Oct 07, 2024, 05:06 AM UTC
A fix has been implemented and the platform is operational again.
- resolved Oct 07, 2024, 05:07 AM UTC
This incident has been resolved.